Posted: Thursday, June 30th 2022
Eagle House Surgery in Enfield have a full time permanent vacancy for a Receptionist 37.5 hours per week, on a two weekly rota between 8am and 8pm Monday – Friday. Salary: 18,525.00 Previous knowledge or experience preferred but training will be given. The practice is a training practice, and we provide a service to 13,200 patients that are registered with us and are cared for by our five partners two salaried GPs and four practice nurse plus 2 HCA. The reception post is to receive, assist and direct patients in accessing the appropriate service or doctor, practice nurse or other healthcare professional in a courteous, efficient and effective way. To provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. We offer 20 days annual leave plus Bank Holidays, sickness leave after one year’s service, paid lunch break plus you will be enrolled into the NHS pension scheme. Job Responsibilities: Administration • to have a thorough knowledge of all the practice’s procedures • to work in accordance with written protocols Reception Duties • receiving patients for appointments with doctors or nurses or for appointments with other healthcare professionals, i.e. healthcare assistant phlebotomist or physiotherapist. • booking appointments, receiving and processing repeat prescription requests • handling completed repeat prescriptions with patients by following the established practice procedure of checking names, addresses and dates of birth • Understanding and requesting repeat prescriptions for patients. • covering all reception positions both on the front desk and receiving ‘phone calls in the back office as required • Helping patients understand the on-line appointment platform and how they can access and use it. • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed • Advise patients of relevant charges for private services, accept payment and issue receipts • Completing Administration work related to the on line appointment platform and scanning. • arranging Patient Transport to and from hospital Outpatient appointments for patients • booking telephone interpreters via Language Line • To complete all mandatory training as required by management. • To attend all reception team meetings. • Ensure reception and waiting areas are kept neat and tidy. • Open premises at the start of the day, deactivate alarm and make necessary preparation to receive patients. Secure premises at the end of the day, ensure building is totally secured, internal lights off and alarm activated • to retrieve paper medical records at the request of a doctor or nurse • photocopying as requested All reception staff are expected to provide cover for colleagues who are on holiday or away from the surgery unexpectedly to maintain the required capacity. If you are interested in the post please forward a CV [email protected] for the attention of Elaine Hankin Assistant Manager. Closing date: 29th July 2022.
Job type: Full Time
Location: None
Closing date: July 29, 2022
How to apply: Email CV to: [email protected] for the attention of Elaine Hankin Assistant Manager.